Engagement Support Specialist

CYPFER

Engagement Support Specialist coordinating client and partner engagements in cybersecurity. Serving as a liaison between clients, partners, and technical teams for exceptional service delivery.

Posted 5/23/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Coordinate and manage the scoping, quoting, and contracting process for client and partner engagements.
Participate in scoping calls and take detailed technical notes to support contract development.
Act as the primary liaison between clients, partners, and technical teams to ensure efficient engagement execution.
Translate client needs and incident details into actionable service scopes aligned with cybersecurity best practices.
Support sales and effort estimation during pre-engagement phases.
Contribute to the creation of Statements of Work (SoWs) and maintain strong relationships with decision-makers for a smooth contract signoff.
Ensure consistent delivery of high-quality service & support on a client and partner engagement
Ensure consistent, timely resolution (scope and contract) of issues
Ensure consistent professional conduct
Assist in reporting and documentation for client engagements and commercial activities.
Provide after-hours support on a rotational basis, ensuring responsiveness during critical incidents.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience (preferred)
Strong presentation and interpersonal skills
Experience supporting executive-level stakeholders and cross-functional teams
Ability to work flexible hours, 24/7/365 environment, including evenings, weekends, and holidays as part of an on-call rotation.
Ability to multitask, prioritize, and manage time effectively.
Prior exposure to the cybersecurity industry or technical incident support (asset).

Benefits

Comp & perks

Health insurance
Professional development
Flexible work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

presentation skillsinterpersonal skillsmultitaskingprioritizationtime management

Certifications

Bachelor’s degree