Cyntegrity

QA Engineer

• Develop, maintain, and optimize structured and unstructured datasets.
• Design and implement data mappings from raw clinical data to Cyntegrity’s internal formats.
• Enhance data quality, consistency, and efficiency across systems.
• Collaborate with R&D, Data Science, and QA teams to ensure alignment with business and regulatory requirements.
• Support data transformation, ETL, and integration processes.
• Work with both legacy and new code to improve scalability and reliability of data systems.
• Contribute to risk management and compliance efforts across regulated environments.

Quality Assurance Data Engineer – Remote, CET ±3 hours

Customer Support

• Own and manage the entire support ticketing process: intake, prioritization, response, resolution, and escalation.
• Collaborate closely with internal teams (Product, R&D, QA) to resolve complex technical issues.
• Analyze recurring issues and contribute to product and process improvements.
• Build and maintain knowledge base content, FAQs, and support documentation.
• Set KPIs and track metrics to improve support response time and satisfactory outcomes.
• Provide occasional customer-facing sessions to explain troubleshooting steps or walk through key platform functionalities.

Quality Assurance Data Engineer – Remote, CET ±3 hours

Customer Support Manager