Field Service Engineer

Cyngn

full-time

Posted on: 9/19/2025

Origin: • 🇺🇸 United States • California

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💰 $90,000 - $108,000 per year

JuniorMid-Level

LinuxPythonShell Scripting

About the role

Travel to customer locations to perform installation, repair, upgrades, and calibration of production robotic systems.
Conduct field-based diagnostics, perform root cause analysis, and execute corrective actions to maintain uptime.
Collaborate with Engineering Services and Engineering teams to deploy software updates, log issues, and provide feedback from the field.
Replace and configure hardware components, sensors, and subsystems as needed.
Execute configuration and parameter changes, including network and system settings on deployed robots.
Interface directly with customer teams to provide status updates, answer technical questions, and ensure customer satisfaction.
Maintain logs of service activity, diagnostics data, and configuration changes in a structured and reliable format.
Support initial site bring-up and commissioning efforts for new deployments.
Assist with documentation development and service procedure refinement.
Support weekend and after-hours troubleshooting on an on-call rotation basis.

2+ years in a technical field service, robotics, or hardware support role.
Ability and willingness to travel regularly (30–50% anticipated).
Proficiency with Linux terminal, remote troubleshooting, and basic shell scripting.
Strong hands-on skills with mechanical/electrical components and system-level debugging.
Excellent communication and customer service skills.
Ability to lift up to 80 lbs and work in industrial or warehouse environments.
Capable of interpreting schematics, wiring diagrams, and engineering documentation.