Partner Success Manager

Cynet Security

Technical Account Manager managing customer accounts to address technical needs in cybersecurity. Ensuring customer satisfaction with effective product utilization and feedback for development.

Posted 5/26/2026full-timeRemote • 🇮🇹 ItalyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage accounts to support post-sales processes
Oversee your accounts for trends and health
Value-based account management – make sure our customers enjoy top features.
Address all product-related queries on time
Educate customers to use products effectively
Provide Product/R&D with customers’ feedback to help identify potential new features or products
Analyze customers’ needs and build mitigation plans with added features to meet their requirements
Establish best practices

Requirements

What you’ll need

Solid technical background with experience in cybersecurity
Data-driven with high analytical skills
With cybersecurity startup experience – a huge advantage.
Proven work experience as a Technical Account Manager/Sales Engineer/Product Manager (outbound)/Project Manager - 3+ years of experience
International experience with security vendors
An ability to grasp customers’ needs and suggest timely solutions
Excellent verbal and written communication skills
Excellent proficiency in English
Fluent Spanish - an advantage.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cybersecurityanalytical skillsTechnical Account ManagerSales EngineerProduct ManagerProject Managerdata-driven decision makingcustomer needs analysismitigation planningfeature identification

Soft Skills

communication skillsverbal communicationwritten communicationcustomer educationproblem-solvingrelationship managementtrend analysisfeedback provisionsolution suggestionbest practices establishment