Technical Support Engineer – T2

Cynet Security

Technical Support Engineer specializing in installation and configuration of Cynet products. Collaborating with global customers for deployment and ongoing support, ensuring optimal product functionality.

Posted 5/19/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

LinuxMacOSTCP/IP

About the role

Key responsibilities & impact

The Cynet Support Team provides expert technical support to global customers and is responsible for: Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).
Working closely with customers to ensure full deployment, optimization, and ongoing support.
Creating supporting documentation and knowledge base articles for customers.
Delivering formal remote training sessions and hands-on guidance to Cynet customers.
Providing Tier 2 support – including in-depth investigations and delivering workarounds or permanent solutions while meeting SLAs.
Collaborating closely with the SOC and R&D teams to ensure fast and effective issue resolution.
Understanding customer needs and contributing feedback to help shape and improve the Cynet product.

Requirements

What you’ll need

Thorough knowledge of Microsoft Windows operating systems and Windows Server platforms.
Good knowledge of Linux distributions and/or macOS.
Strong technical troubleshooting and problem-solving skills.
Experience with networking protocols and tools (TCP/IP, Ports, Wireshark, Telnet, Netstat, etc.).
Excellent written and verbal communication skills in English.
Customer-oriented mindset with a passion for delivering top-notch service.
Ability to multitask and work effectively under pressure.
Strong team player with the ability to work independently in a remote environment.
Willingness to work flexible hours to support global customers.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cynet Security Website LinkedIn All Job Openings 201 - 500 employees Cynet’s Ultimate All-in-One Cybersecurity Platform unifies a full suite of security capabilities on a single, simple solution, backed by 24/7 expert support. Cynet is purpose-built to enhance protection for small-to-medium enterprises and to maximize margins for MSPs. Technical Support Engineer – T2 🔥 0 minutes ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Linux MacOS TCP/IP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
The Cynet Support Team provides expert technical support to global customers and is responsible for: Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).
Working closely with customers to ensure full deployment, optimization, and ongoing support.
Creating supporting documentation and knowledge base articles for customers.
Delivering formal remote training sessions and hands-on guidance to Cynet customers.
Providing Tier 2 support – including in-depth investigations and delivering workarounds or permanent solutions while meeting SLAs.
Collaborating closely with the SOC and R&D teams to ensure fast and effective issue resolution.
Understanding customer needs and contributing feedback to help shape and improve the Cynet product. 🎯 Requirements
Thorough knowledge of Microsoft Windows operating systems and Windows Server platforms.
Good knowledge of Linux distributions and/or macOS.
Strong technical troubleshooting and problem-solving skills.
Experience with networking protocols and tools (TCP/IP, Ports, Wireshark, Telnet, Netstat, etc.).
Excellent written and verbal communication skills in English.
Customer-oriented mindset with a passion for delivering top-notch service.
Ability to multitask and work effectively under pressure.
Strong team player with the ability to work independently in a remote environment.
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Hard Skills & Tools

Microsoft WindowsWindows ServerLinux distributionsmacOSnetworking protocolsTCP/IPWiresharkTelnetNetstattechnical troubleshooting

Soft Skills

problem-solvingwritten communicationverbal communicationcustomer-oriented mindsetmultitaskingability to work under pressureteam playerindependent workflexibilitytraining delivery