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Technical Support Engineer – Tier 2
Cynet SecuritySenior Tech Support Engineer managing escalated technical issues and deploying Cynet’s security solutions. Collaborating with various teams to enhance product support and customer satisfaction.
Tech Stack
Tools & technologiesCyber SecurityFirewallsSQL
About the role
Key responsibilities & impact- Own and resolve complex escalated technical issues, serving as the point of contact for critical customer situations
- Deploy, configure, and optimize Cynet’s platform across diverse customer environments
- Analyze logs, configurations, and system behavior to diagnose and resolve advanced product issues
- Collaborate with R&D, Product, and QA teams to address bugs, edge cases, and long-term product improvements
- Partner with pre-sales and post-sales engineers to ensure smooth customer transitions and align technical expectations
- Deliver guidance and mentorship to Tier 1 Support Engineers
- Maintain and contribute to internal documentation, knowledge base articles, tools, and troubleshooting guides
- Support onboarding efforts, upgrades, and integration workflows with best practices
- Influence product roadmaps by channeling feedback from real world customer scenarios
Requirements
What you’ll need- 4+ years in technical support, post-sales, or professional services (must)
- Preferred background in Endpoint Security, Enterprise Networking, or IT Security (advantage)
- Knowledge in offensive/defensive cybersecurity and product integration (advantage)
- Strong verbal and written skills, ability to present to groups (must)
- Security Technologies: IDS/IPS, NGAV, NGFW, SIEM, EPP, EDR, XDR, Firewalls (advantage)
- SQL expertise is a must; ELK and ClickHouse experience is a plus
- Hands-on experience with configuration, troubleshooting, and documentation (must)
- Ethical hacking/offensive security knowledge (advantage)
- 2+ years of diagnostics, troubleshooting, and configuration experience
Benefits
Comp & perks- Flexibility in work hours requirements
- Mentorship opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLELKClickHouseIDSIPSNGAVNGFWSIEMEPPEDR
Soft Skills
verbal communicationwritten communicationpresentation skillsmentorshipcollaboration