Support Engineer

• Oversee customer support function, ensuring world-class service for B2B customers across multiple regions
• Lead, mentor, and scale a global support team (currently ~20, expected to double)
• Build and implement scalable processes, tools, and methodologies to support rapid growth
• Define and track KPIs (SLAs, CSAT, response/resolution times) to ensure operational excellence
• Partner with Product, R&D, Sales, and Customer Success to resolve customer issues and provide feedback for continuous improvement
• Develop and maintain 24/7 global support coverage and escalation procedures
• Foster a culture of accountability, professionalism, and customer-centricity
• Recruit, train, and develop talent to support organizational expansion

Global Technical Support Manager

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Technical Support Analyst – Generative AI

Product Support Engineer