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Client Success Manager – Healthcare Staffing
Cynet GroupClient Success Manager managing regional and nationwide MSP healthcare staffing portfolios at Cynet Health. Building client relationships and driving portfolio performance in a fast-paced environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing healthcare staffing portfolios, ensuring compliance with Joint Commission standards, and driving client satisfaction through effective communication and relationship management. Proven ability to grow and retain accounts while aligning staffing strategies with client needs.
Highest-signal resume keywords
Healthcare Staffing ExperienceMSP Program SupportClient Relationship ManagementPortfolio Growth and RetentionCompliance with Joint Commission Standards
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MSP Program StructureTOA ManagementPerformance Metrics MonitoringCredentialing and ComplianceRequisition Management
Soft Skills
Excellent Communication SkillsHighly OrganizedDetail-OrientedCustomer-FocusedSelf-Directed
Tools & Technologies
Quality MetricsScorecardsOperational KPIs
Industry Keywords
Healthcare StaffingClient EngagementPortfolio ManagementClient SatisfactionNetworking
About the role
Key responsibilities & impact- Own and manage a regional and/or nationwide MSP portfolio of healthcare staffing accounts.
- Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement.
- Drive TOA growth by managing open requisitions, identifying expansion opportunities, and aligning staffing strategies to client demand.
- Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams.
- Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy.
- Serve as the primary escalation point for client and provider issues, resolving concerns quickly and professionally.
- Maintain portfolio health through extensions, renewals, contract changes, and retention efforts.
- Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs.
- Ensure credentialing and compliance alignment in accordance with Joint Commission (TJC/JCAHO) standards.
- Support confirmation calls, assignment changes, and terminations as needed.
- Build strong rapport with healthcare professionals to support retention beyond current assignments.
- Participate in client site visits, networking, and industry events as required.
- Execute referral initiatives and other client engagement programs as assigned.
Requirements
What you’ll need- Bachelor’s degree or equivalent combination of education and relevant work experience.
- 5+ years of experience in healthcare staffing with direct MSP program support (MSP-only experience required).
- Demonstrated experience managing a book of business with 100+ active TOA.
- Experience supporting regional or nationwide MSP client portfolios.
- Proven history of portfolio growth, TOA expansion, and client retention.
- Strong understanding of MSP program structure, compliance, and client-facing accountability.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Excellent written, verbal, and interpersonal communication skills.
- Highly organized, detail-oriented, responsive, and customer-focused.
- Self-directed, accountable, and comfortable owning outcomes.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cynet Group Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2010 🎯 Recruiter 🤝 B2B Recruitment
- Healthcare
- B2B Cynet Group is a global workforce solutions leader and parent company to Cynet Health, Cynet Systems, Cynet Locums, and Cynet Canada. The company specializes in staffing and workforce optimization across healthcare, technology, government, and professional services, providing travel nursing, allied health, physician/advanced practice placements, IT and professional staffing, and locum services. Cynet emphasizes data-driven staffing strategies, 24/7 recruiting support, and scalable enterprise staffing solutions to connect organizations with skilled professionals worldwide. Client Success Manager – Healthcare Staffing Job not on LinkedIn 🔥 4 minutes ago 🤠 Texas – Remote ⏰ Full Time 🔴 Lead 🤝 Client Partner Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Own and manage a regional and/or nationwide MSP portfolio of healthcare staffing accounts.
- Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement.
- Drive TOA growth by managing open requisitions, identifying expansion opportunities, and aligning staffing strategies to client demand.
- Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams.
- Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy.
- Serve as the primary escalation point for client and provider issues, resolving concerns quickly and professionally.
- Maintain portfolio health through extensions, renewals, contract changes, and retention efforts.
- Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs.
- Ensure credentialing and compliance alignment in accordance with Joint Commission (TJC/JCAHO) standards.
- Support confirmation calls, assignment changes, and terminations as needed.
- Build strong rapport with healthcare professionals to support retention beyond current assignments.
- Participate in client site visits, networking, and industry events as required.
- Execute referral initiatives and other client engagement programs as assigned. 🎯 Requirements
- Bachelor’s degree or equivalent combination of education and relevant work experience.
- 5+ years of experience in healthcare staffing with direct MSP program support (MSP-only experience required).
- Demonstrated experience managing a book of business with 100+ active TOA.
- Experience supporting regional or nationwide MSP client portfolios.
- Proven history of portfolio growth, TOA expansion, and client retention.
- Strong understanding of MSP program structure, compliance, and client-facing accountability.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Excellent written, verbal, and interpersonal communication skills.
- Highly organized, detail-oriented, responsive, and customer-focused.
- Self-directed, accountable, and comfortable owning outcomes. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Strategic Account Partner 🔥 1 hour ago Fieldguide 11 - 50 🤖 Artificial Intelligence 💸 Finance ☁️ SaaS Website LinkedIn All Job Openings Strategic Account Partner leading enterprise expansion strategies at Fieldguide. Focused on enhancing customer relationships and delivering value through cross-functional collaboration and strategic planning. 🇺🇸 United States – Remote 💵 $200k - $250k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🤝 Client Partner 🦅 H1B Visa Sponsor Market & Partner Development Director 🔥 15 hours ago Bose Professional 201 - 500 🔧 Hardware 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Market & Partner Development Director for Bose Professional, leading regional revenue growth and partner ecosystem development in commercial audio solutions. Must reside in Georgia, Tennessee, South Carolina, or North Florida. 🇺🇸 United States – Remote 💵 $155k - $165k / year ⏰ Full Time 🔴 Lead 🤝 Client Partner Client Transformation Partner 🔥 20 hours ago Thinkahead Consultant Psychologist Pty Ltd 1 - 10 Website LinkedIn All Job Openings Client Transformation Partner managing enterprise-wide platform adoption and transformation initiatives. Driving measurable business value through executive leadership and governance across complex environments. 🇺🇸 United States – Remote 💵 $235k - $285k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🤝 Client Partner Mulesoft Account Partner Specialist 🔥 20 hours ago Salesforce 10,000+ employees ☁️ SaaS 🤝 B2B 🤖 Artificial Intelligence Website LinkedIn All Job Openings MuleSoft Account Partner advising Communications, Media and Technology customers to maximize Salesforce/MuleSoft investment. Focusing on business value generation and professional services sales success. 🇺🇸 United States – Remote 💵 $89.3k - $119.5k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🤝 Client Partner 🦅 H1B Visa Sponsor Client Manager, Commercial Lines 🕒 Yesterday Trucordia 1001 - 5000 💸 Finance 🤝 B2B Website LinkedIn All Job Openings Client Manager managing a diverse portfolio of Commercial Lines and Agriculture insurance clients. Leading service strategies and cultivating strong client relationships. 🇺🇸 United States – Remote 💵 $90k - $130k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🤝 Client Partner View More Client Partner Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs