Senior Client Success Manager

Cylinder

Senior Client Success Manager managing high value enterprise level clients at Cylinder Health. Leading account strategy development and ensuring exceptional client experiences throughout the project lifecycle.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $137,000 - $152,000 per yearWebsite

About the role

Key responsibilities & impact

Provide exceptional account management throughout the project and contract lifecycle, ensuring continuous client satisfaction and support.
Cultivate strong relationships across all levels within client organizations, including main points of contact and decision-makers, to foster partnership success.
Drive annual revenue retention and growth by developing and executing account plans aligned with client and company objectives.
Leverage data insights to inform and adapt account strategies.
Interpret and effectively communicate ROI and clinical metrics to clients, highlighting their crucial value to both their organization and the Cylinder partnership.
Lead the delivery of marketing campaigns that boost enrollment and engagement, ultimately contributing to client satisfaction.
Collaborate with the Cylinder marketing team, utilizing your expertise to tailor existing materials and co-create new campaigns that address specific client needs.

Requirements

What you’ll need

6+ years of hands-on experience working with self-insured employers, payers, and TPA’s or previous experience in onboarding and ongoing management of large enterprise or strategic clients in a health-oriented industry
6+ years client relationship/account management experience with national payers and/or Fortune 500 employers
Proven ability to hit sales goals/quotas
Strong analytical capabilities, process improvement, and understanding of technologies such as: SalesForce, XLS, Project Management tools (e.g. ClickUp), Google Suite.
Demonstrated expertise in strategic planning, executing and delivering projects on time and on budget while working in a fast-paced, high-energy, team-oriented environment.
Bachelor's degree preferred or relevant work experience.
Ability to travel 20% within the U.S.

Benefits

Comp & perks

Offers Equity
Offers Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementdata analysisstrategic planningproject deliverysales goalsprocess improvement

Soft Skills

client satisfactionrelationship buildingcommunicationcollaborationadaptability