Customer Success Engineer – LATAM, Brazil

Cyera

Customer Success Engineer helping enterprises securely adopt Cyera’s AI and data security platform in Brazil. Driving onboarding, adoption, technical success, and customer expansion.

Posted 8/23/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, technical support, and project management, with a strong focus on driving customer adoption and satisfaction through effective onboarding, training, and relationship building. Proficient in SQL, scripting languages, and cloud technologies, with a solid understanding of data privacy and security practices.

Highest-signal resume keywords

Customer Success ManagementProject ManagementSQL ProficiencyData Privacy/Protection ExpertiseTechnical Customer-Facing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLPythonCloud TechnologiesData Loss PreventionCloud Security Posture ManagementSecurity Information and Event ManagementAPIsScripting LanguagesData TechnologiesDatabase Administration

Soft Skills

Interpersonal SkillsCustomer RelationsCommunication SkillsTeam PlayerProactive Mindset

Tools & Technologies

Cyera PlatformCloud InfrastructureIAM and PermissionsCloud NetworkingTechnical Workshops

Certifications & Qualifications

Bachelor’s Degree in Computer Science or Equivalent Experience

Industry Keywords

Customer AdoptionOnboardingQuarterly Business ReviewsCustomer Health MonitoringTechnical Support

Tech Stack

Tools & technologies

CloudPythonSQL

About the role

Key responsibilities & impact

Serve as the primary technical expert on the Cyera Platform
Establish trusted-advisor relationships with customers from practitioners to executives
Drive customer adoption through onboarding and training
Understand customer requirements, challenges, and desired outcomes
Design and deliver customized use cases using a consultative approach
Drive sustained platform adoption, customer value, ROI, ongoing engagement, and expansion
Identify and resolve obstacles to customer success in collaboration with peers
Advocate for customer feedback and influence product roadmap and development
Use self-paced training resources to support customer education
Troubleshoot and resolve technical issues affecting customers
Monitor and report customer health, usage indicators, and overall well-being
Develop joint success plans with customers
Document and share best practices internally and externally
Mentor team members and support professional development
Participate in interviewing and onboarding new team members
Conduct Quarterly Business Reviews to evaluate progress and identify improvement opportunities

Requirements

What you’ll need

Associates degree or equivalent experience required
Bachelor’s degree in Computer Science or similar experience a plus
12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
Prior experience collaborating with Development teams
Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments
3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
Experience with programming or scripting languages and familiarity with APIs and web services
Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred
Prior experience working in a software company in a technical customer-facing role is essential
Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty
Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships
A clear and concise verbal and written communicator, capable of conveying complex information effectively
Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise
Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation
Willingness to travel 25–50% annually

Benefits

Comp & perks

Ability to work remotely, with office setup reimbursement
Competitive salary
Paid holidays and sick time
Health, vision, and dental insurance
Potential merit increases based on individual or company performance, time in role, and other discretionary factors