Senior Director, Global Renewals

Cyera

Senior Director of Renewals at Cyera, leading customer success and renewal strategies. Driving operational excellence in a growing AI secure enterprise.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the end-to-end renewals process, including forecasting, risk identification, and executive reporting. Proven ability to lead and scale teams in a B2B SaaS environment while ensuring strong cross-functional collaboration.

Highest-signal resume keywords

Renewals ManagementTeam LeadershipB2B SaaS ExperienceCross-Functional CollaborationExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal Rate KPIsGRR ManagementForecastingRisk IdentificationContract Negotiation

Soft Skills

CollaborationCommunication

Tools & Technologies

CRMCLMForecasting Tools

Industry Keywords

Customer SuccessRevenue OperationsRACI ModelB2B

About the role

Key responsibilities & impact

Build, lead and scale a team of Renewal Managers who own operational execution of the renewals book — timelines, contracts, risk identification, and negotiation.
Own the renewals motion (R): Renewals is Responsible (R) for driving the end-to-end renewal process.
Own the renewals forecast cadence with a high degree of accuracy; deliver executive-level reporting on pipeline health, churn risk and retention performance.
Work closely with Sales (AEs and AE leadership), Customer Success, Deal Desk, Legal, and Finance to streamline contracting, pricing approvals, and paperwork turnaround.
Report renewal pipeline, risk, and forecast to the CCO and cross-functional leadership on a regular cadence.

Requirements

What you’ll need

10-15+ years in renewals, customer success, or revenue operations, including people management experience building or scaling a team.
Track record owning GRR, cohort renewal rate, and renewal-rate KPIs at scale in a B2B SaaS environment.
Experience operating in a RACI-style model where renewals execution is separated from commercial deal ownership, and comfort partnering with (not competing against) AE leadership.
Strong process and systems orientation — CRM, CLM, and forecasting tools.
Excellent cross-functional collaboration and executive communication skills.

Benefits

Comp & perks

Ability to work remotely, with office setup reimbursement
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance