Customer Success Manager

• Optimize customers' utilization and return on investment in Cyera
• Travel 25-50% annually to engage directly with clients
• Develop and implement a comprehensive renewals strategy, including process design, execution, and optimization
• Collaborate with Customer Success Engineers, Account Managers, and Leadership to streamline renewals and maximize renewal rates
• Establish renewal workflows, timelines, and escalation procedures to ensure timely renewals and minimize churn
• Establish and monitor renewal metrics and KPIs to track performance and identify improvements
• Monitor and report on customer health and usage indicators
• Mentor team members and participate in hiring and onboarding
• Oversee customer success operations: support processes, onboarding, training, and engagement
• Implement best practices and standard operating procedures to drive consistency across customer success functions
• Identify opportunities for process optimization and automation, leveraging technology to enhance efficiency
• Develop and maintain documentation and training materials
• Proactively identify risks and develop mitigation strategies to address customer concerns and mitigate churn
• Utilize data analytics and reporting tools to generate insights; develop dashboards and reports for leadership

Director, Customer Success and Services

Customer Success Manager II

Director – Client Success, Retail

Customer Success Manager – m/f/d

CRM Automation Specialist