CSE Manager – Commercial
Cyera
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serving as a player/coach in a front line manager position for a small team that also supports customers directly.
- Advocating for and enabling the people in the customer success organization
- Functioning as a principal point of contact for guidance and escalations
- Participating in the interview process to identify exceptional candidates
- Leading from the front through active participation and mentoring by contributing to projects in a player-coach role
- Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
- Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.
- Driving customer adoption through effective onboarding and training processes.
- Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.
- Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform.
- You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.
- Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
- Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development.
- Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
- Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.
- Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators.
- Collaborating with customers to develop joint success plans.
- Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.
- Mentoring other team members, sharing your expertise and assisting in their professional development.
- Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.
- Positively impacting the Customer Success Organization at Cyera, your team members, and customers on a broad level as a senior technical leader and manager in the company.
Requirements
- Associates degree or equivalent experience required.
- Bachelor’s degree in Computer Science or similar experience a plus
- Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
- A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
- A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
- Prior experience collaborating with Development teams.
- Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
- 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
- Experience with programming or scripting languages and familiarity with APIs and web services
- Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.
- Prior experience working in a software company in a technical customer-facing role is essential.
- Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
- A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
- Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.
- A clear and concise verbal and written communicator, capable of conveying complex information effectively.
- Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.
- Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation.
- They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.
Benefits
- Paid holidays and sick time
- Health, vision, and dental insurance
- Life, short and long-term disability insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLPythoncloud technologiesdata technologiesDLPData PrivacyDSPMCSPMSIEMvulnerability management
Soft Skills
project managementself-starterresults-orientedcustomer satisfactioninterpersonal skillscommunication skillsteam playerproactiveinnovativementoring
Certifications
Associates degreeBachelor’s degree in Computer Science