Senior Systems Architect – Customer Success
Cyera
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
CloudPythonSQLTableau
About the role
- Design and architect scalable and efficient customer success systems
- Develop and maintain system architecture diagrams and documentation
- Integrate various customer success platforms to ensure seamless data flow
- Implement new systems and features based on business requirements
- Customize systems to meet specific business needs and enhance user experience
- Optimize existing systems for performance, reliability, and scalability
- Work closely with customer success, sales, marketing, and IT teams to gather requirements and ensure alignment with business goals
- Provide technical guidance and support to internal stakeholders
- Ensure data integrity and accuracy across all customer success platforms
- Develop and maintain dashboards and reports to provide insights into customer success metrics
- Train and support end-users on system functionalities and best practices
- Troubleshoot and resolve system-related issues in a timely manner
- Ensure systems comply with relevant data protection and privacy regulations
- Implement security measures to protect customer data
Requirements
- Associates degree or equivalent experience required
- Bachelor’s degree in Computer Science or similar experience a plus
- Strong project management skills
- A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
- Results-oriented mindset with track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
- Prior experience collaborating with Development teams
- Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments
- Proficiency in Salesforce (Apex), Vitally, Tableau, Snowflake, Zendesk, and other customer focused platforms
- Strong understanding of CRM systems and customer success strategies
- Familiarity with data protection regulations such as GDPR and CCPA
- 3+ years of hands-on experience with data technologies and cloud technologies
- Experience with programming or scripting languages and familiarity with APIs and web services
- Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management (hands-on preferred)
- Prior experience working in a software company in a technical customer-facing role is essential
- Clear and concise verbal and written communicator
- Proficiency in leading both executive meetings and technical workshops
- Ability to work autonomously and complete tasks with limited documentation
- Willingness to travel approximately 10-15% annually