Customer Success Architect – DLP
Cyera
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Developing and maintaining DLP customer success processes and materials.
- Serving as the primary technical expert on the Cyera DLP Platform, demonstrating in-depth knowledge and expertise.
- Mentoring the CS organization members, sharing your expertise and assisting in their professional development.
- Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform.
- Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.
- Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.
- Driving customer adoption at scale through effective onboarding and training processes.
- Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.
- Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators.
- Collaborating with customers to develop joint success plans.
- Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.
- Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development.
- Speaking to the product’s vision and future capabilities.
Requirements
- 6+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role within B2B SaaS or security platforms.
- 3+ years of hands-on experience with Data Loss Prevention (DLP) technologies.
- Experience with DLP endpoint agents - an advantage.
- Proven mentoring or leadership skills, creating and delivering materials and building processes for other team members and organizations.
- Proven project management experience, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail.
- Proven experience operating in a strategic, cross-functional role that bridges customer success, technical teams, and product.
- Proven technical troubleshooting skills.
- Proficiency in SQL, scripting languages (e.g., Python or equivalent) or no-code platforms.
- Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation.
- A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
- Candidates based in Eastern or Central timezones are preferred.
Benefits
- Ability to work remotely, with office setup reimbursement
- Unlimited PTO
- Paid holidays and sick time
- Health, vision, and dental insurance
- Life, short and long-term disability insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Data Loss Prevention (DLP)SQLPythonscripting languagesno-code platformstechnical troubleshootingproject managementcustomer success processesonboardinguse case design
Soft skills
mentoringleadershipcommunicationproblem-solvingattention to detailautonomyconsultative approachcollaborationinfluencingadaptability