Cyera

Customer Success Engineer – Commercial

Cyera

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $150,000 - $180,000 per year

Job Level

SeniorLead

Tech Stack

CloudPythonSQL

About the role

  • Serving as the primary technical expert on the Cyera Platform.
  • Establishing yourself as a trusted advisor to customers at all levels.
  • Driving customer adoption through effective onboarding and training processes.
  • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes.
  • Proactively ensuring that customers are realizing the full value of their investment.
  • Act as the leader for ongoing engagement and expansion.
  • Proactively identifying and resolving any obstacles or blockers that may impede customer success.
  • Advocating for the customer's voice and feedback.
  • Utilizing self-paced training resources to support customer education.
  • Troubleshooting and resolving technical issues impacting customers.
  • Monitoring and reporting on the overall well-being of customers.
  • Collaborating with customers to develop joint success plans.
  • Documenting and sharing best practices.
  • Mentoring other team members.
  • Participating in the interview process.
  • Conducting Quarterly Business Reviews with customers.

Requirements

  • Associates degree or equivalent experience required.
  • Bachelor’s degree in Computer Science or similar experience a plus
  • 12 years experience in project management skills
  • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
  • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
  • Prior experience collaborating with Development teams.
  • Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
  • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration.
  • Experience with programming or scripting languages and familiarity with APIs and web services.
  • Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.
  • Prior experience working in a software company in a technical customer-facing role is essential.
  • Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
  • A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
  • Excellent interpersonal and customer relations skills.
  • A clear and concise verbal and written communicator.
Benefits
  • Ability to work remotely, with office setup reimbursement
  • Unlimited PTO
  • Paid holidays and sick time
  • Health, vision, and dental insurance
  • Life, short and long-term disability insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLPythondata technologiescloud technologiesdatabasescloud infrastructureDLPData PrivacyDSPMSIEM
Soft skills
customer successresults-oriented mindsetself-starterproactiveinnovativeinterpersonal skillscustomer relationsclear communicatorteam playermentoring
Certifications
Associates degreeBachelor’s degree in Computer Science