Senior Engineer, Software
T-Mobile
AEMAngularAWSCloudGoogle Cloud PlatformJavaJavaScriptNode.jsSpringSpring BootSpringBootTypeScript
Service Desk Engineer – Tier II/ III
Cyderes
full-time
Posted on:
Location Type: Hybrid
Location: Kansas City • Kansas, Montana • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DNSFirewallsITSMMacOSTCP/IP
About the role
- Provide Tier II/III technical support for Windows and macOS systems.
- Manage endpoints with Kandji and Intune, including security baselines, policies, patching, and compliance.
- Administer Microsoft 365/O365 (Exchange Online, Teams, SharePoint, OneDrive).
- Handle tickets and escalations through FreshService, ensuring quality resolution.
- Manage employee onboarding and offboarding, including account and device provisioning.
- Troubleshoot Meraki networking issues, including switches, firewalls, and wireless.
- Support Okta and Entra ID for identity, account management, MFA, and SSO.
- Perform device patching and updates across managed environments.
- Collaborate with Tier I staff and escalate complex issues to engineering or infrastructure teams as needed.
- Provide support for conference room AV systems, Zoom/Teams meeting setups, and executive presentations.
- Assist in endpoint hardening and security initiatives.
- Document troubleshooting steps and contribute to IT knowledge base.
Requirements
- 3–5 years of IT support experience, including Tier II/III escalations.
- Strong knowledge of Windows 10/11 and macOS.
- Hands-on experience with Kandji and Intune MDM solutions.
- Proficiency with Microsoft 365 administration.
- Familiarity with FreshService or other ITSM platforms.
- Experience supporting Meraki networking.
- Working knowledge of Okta and Entra ID.
- Strong understanding of networking: TCP/IP, DNS, DHCP, VLANs, Wi-Fi.
- Excellent communication and customer service skills.
- Preferred Experience: familiarity with compliance standards (SOC2, ISO, PCI).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows 10Windows 11macOSKandjiIntuneMicrosoft 365MerakiOktaEntra IDnetworking
Soft skills
communicationcustomer service
