Technical Customer Success Manager
Cycode | Complete ASPM
Kubernetes
Technical Customer Success Manager
Cycode | Complete ASPM
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
Kubernetes
About the role
- Serve as the primary point of contact for our customers, building strong relationships
- Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies
- Understand the customer’s pain points and drive the customer to success
- Onboard new customers and increase product adoption
- Ensure timely renewals while minimizing churn
- Align with technical stakeholders and executive decision-makers within our customers’ organizations
- Act as a client advocate within the company
- Ensure clients are trained on the Cycode platform
- Capture and document customer-specific use cases, configurations, and other factors
Requirements
- 8+ years of customer success or technical account management experience with enterprise software
- 8+ years in the software development and/or application security industry
- Expertise in project management with experience managing Fortune 500 customers and/or complex projects
- Strong technical acumen and high integrity, with experience in application security and/or DevSecOps/DevOps
- Excellent interpersonal and communication skills, as well as excellent presentation skills
- Strong problem-solving skills, with the ability to identify and address customer needs
- Team player ready to help others
- Self-starter with intellectual curiosity
- Familiarity with SCM tools like GitHub, GitLab, Bitbucket
- Experience working with Planhat as CSM CRM - advantage
- Working proficiency with Kubernetes - advantage
Benefits
- N/A 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successtechnical account managementproject managementapplication securityDevSecOpsDevOpsproblem-solvingproduct adoptioncustomer onboardinguse case documentation
Soft skills
interpersonal skillscommunication skillspresentation skillsteam playerself-starterintellectual curiosity
