Cycode | Complete ASPM

Technical Customer Success

• Serve as the primary point of contact for our customers, building strong relationships
• Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies
• Understand the customer’s pain points and drive the customer to success
• Onboard new customers and increase product adoption
• Ensure timely renewals while minimizing churn
• Align with technical stakeholders and executive decision-makers within our customers’ organizations
• Act as a client advocate within the company
• Ensure clients are trained on the Cycode platform
• Capture and document customer-specific use cases, configurations, and other factors

Technical Customer Success Manager

• Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s)
• Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries
• Understanding the customer’s pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success
• Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion
• Align with technical stakeholders and executive decision-makers within our customers’ organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through
• Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met
• Ensure clients are trained on the Cycode platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support
• Proactively promote and educate customers on new features and capabilities added to the Cycode platform
• Capture and document the specific use cases, configurations, and other factors related to the customer’s instance of Cycode throughout the customer lifecycle
• Create advocacy and evangelism opportunities for customers

• Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s)
• Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries
• Understand the customer’s pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success
• Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion
• Align with technical stakeholders and executive decision-makers within our customers’ organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through
• Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met
• Ensure clients are trained on the Cycode platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support
• Proactively promote and educate customers on new features and capabilities added to the Cycode platform
• Capture and document the specific use cases, configurations, and other factors related to the customer’s instance of Cycode throughout the customer lifecycle
• Create advocacy and evangelism opportunities for customers
• Collaborate with Customer Success Engineers, Product Leaders, and Worldwide Technical Support to deliver advanced capabilities that align with customer business goals
• Report to the Director of Customer Success and manage the customer relationship throughout the customer lifecycle to drive value

• Serve as the primary point of contact for customers, building strong relationships and ensuring their success with Cycode products
• Manage multiple accounts from mid-sized enterprises through Fortune 500 companies across different industries
• Understand customer pain points, compelling events, business goals, success measures, and desired outcomes; drive the customer to success
• Onboard new customers; increase product adoption and usage; ensure timely renewals while minimizing churn; uncover expansion opportunities
• Align with technical stakeholders and executive decision-makers; conduct regular project calls and periodic business reviews (QBRs, EBRs) to drive and demonstrate value
• Act as a client advocate by collaborating with internal teams (product development, customer support) and providing feedback to improve product and services
• Ensure clients are trained on the Cycode platform and educated on administration and optimization to drive ROI and business impact
• Proactively promote and educate customers on new features and capabilities of the Cycode platform
• Capture and document customer-specific use cases, configurations, and other factors throughout the customer lifecycle
• Create advocacy and evangelism opportunities for customers
• Report to the Director of Customer Success and work with Customer Success Engineers, Product Leaders, and Worldwide Technical Support