Customer Support Analyst

Cyclomedia

Support Analyst assisting customers with technical inquiries and software testing in GIS applications. Collaborating with engineering teams to enhance user experience and provide training resources.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serves as the main point of contact for our service desk requests
Supports our customers through their inquires with a supportive and patient demeanor
Participates in software testing and our integration with the ESRI products
Solves software-related problems that our customers encounter
Coordinates with colleagues for more advanced issues and to share customer feedback
Prepares written training materials to be used by our Solutions teams as well as training videos for our customers

Requirements

What you’ll need

Bachelor’s Degree or Associates Degree in GIS or a related field
Prior experience in GIS, imagery and/or related technologies is required
Skilled at working to understand client questions
Knowledge of ArcGIS Desktop analysis and editing tools
Excellent communication, presentation, and interpersonal skills
Willingness to learn and contribute to projects and programs outside current competency
Must be organized, have strong attention to detail, and be able to manage workflow in a proactive manner
Initiative to solve problems independently and creatively

Benefits

Comp & perks

Affordable medical, dental, and vision insurance with domestic partner coverage
401(k) Plan with robust company match
Life and disability insurance
3 Weeks Paid time off, plus your birthday and holidays
Employee assistance program
A fun and collaborative team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

GISArcGIS Desktopsoftware testingproblem solvingimagery technologies

Soft Skills

communicationpresentationinterpersonal skillsorganizational skillsattention to detailinitiativeproactive workflow managementpatience

Certifications

Bachelor’s DegreeAssociates Degree