Service Support Specialist
CYCLE
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇺 Anywhere in Europe
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage and validate incoming Service Orders and Battery Tickets
- Act as the primary point of contact for customer communication
- Track and prioritize tickets based on urgency, customer impact, and operational feasibility
- Coordinate with mechanics and operations to resolve service-related issues
- Provide proactive updates and manage customer expectations throughout the ticket lifecycle
- Document all communication and maintain structured records in Odoo Helpdesk
Requirements
- Fluency in German, English, and Dutch (spoken and written)
- Strong communication skills with a customer-focused mindset
- Ability to manage multiple cases in a fast-paced environment
- Structured, detail-oriented way of working
- Experience with helpdesk or ticketing systems (Odoo is a plus)
- Comfortable working cross-functionally with operational teams
Benefits
- Diversity
- Equal opportunity employer
- Safe and inclusive space
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillscustomer-focused mindsetability to manage multiple casesstructured way of workingdetail-oriented