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Customer Success Engineer
Cybus. As a Customer Success Engineer (all genders), you collaborate with our customers to design innovative solutions by implementing complex requirements across IT infrastructure, shop floor systems, and end-user applications with clarity and pragmatism.
Tech Stack
Tools & technologiesAnsibleAWSAzureCloudDockerKubernetesLinux
About the role
Key responsibilities & impact- As a Customer Success Engineer (all genders), you collaborate with our customers to design innovative solutions by implementing complex requirements across IT infrastructure, shop floor systems, and end-user applications with clarity and pragmatism.
- You take responsibility for the technical onboarding of customers and partners.
- You advise on IIoT architectures, IT security, Connectware integration, and relevant use cases.
- You implement industrial data infrastructures using Cybus Connectware.
- You implement scalable Infrastructure-as-Code deployments.
- You support our customers with technical product support, including participation in a team-based rotating on-call shift.
Requirements
What you’ll need- Advanced programming skills (concepts, APIs, programming languages).
- Basic knowledge of DevOps tools and practices (e.g., Git, GitOps, CI/CD pipelines, Ansible, Argo CD).
- Experience in system administration (e.g., Linux, Docker, Kubernetes).
- Experience in network administration (e.g., architecture, infrastructure, troubleshooting, OSI model).
- Fluent German and English (minimum C1).
- Bonus points for experience with PLC programming (e.g., Step7/TIA, CODESYS).
- Familiarity with cloud platforms (Azure, AWS, Google Cloud).
- Knowledge of (industrial) communication protocols (e.g., MQTT, HTTP, OPC UA, Modbus, BACnet).
Benefits
Comp & perks- We are a company with flat hierarchies and plenty of freedom for independent decision-making and ownership of your area of responsibility.
- Diversity, mutual respect, and strong teamwork are essential to us.
- We grow together and operate on equal terms.
- We offer an engaging and varied role where you can make things happen without excessive bureaucracy.
- A strong sense of community and regular team events.
- Ongoing professional development tailored to your skills and interests.
- A comfortable workplace atmosphere: professional coffee machine, sweet snacks and fresh fruit, plus an after-work soft drink or beer.
- Reliable work–life balance with flexible working hours and 30 days of vacation per year, plus a one-time additional leave of 10, 15, or 20 days after 3, 4, or 5 years of service.
- Flexible vacation days: use up to 5 of your 30 vacation days as flexible leave, either for an extended break or for financial benefits.
- Up to €100 subsidy for childcare costs per preschool child.
- Monthly allowance of €50 for meals, fitness, bike leasing, or public transport.
- Attractive retirement benefits including a subsidized direct insurance plan and a fully funded support fund.
- You decide where you are most productive: at home, on a workation, or in one of our offices in Hamburg Eimsbüttel or Berlin Friedrichshain.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
programming skillsAPIsDevOps toolsGitGitOpsCI/CD pipelinesAnsibleArgo CDsystem administrationnetwork administration
Soft Skills
collaborationresponsibilityadvisingtechnical supportclaritypragmatism