Call Center Specialist – Tier I
CYBOT
full-time
Posted on:
Location Type: Office
Location: Jonesboro • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Inbound and outbound calls to clients to learn about and address their needs and other issues with products or services
- Respond efficiently and accurately to callers while providing solutions and ensuring clients feel supported and valued
- Build relationships with clients and other call center team members based on trust and reliability
- Meet or exceed call center metrics while providing excellent, consistent customer service
- Utilize software, databases, scripts, and tools appropriately while taking detailed call notes and running call reports as necessary
- Obtain in-depth knowledge of the department’s and/or company’s products and services
Requirements
- High School Diploma or equivalent with 1-3 years’ experience in a call center environment
- Exceptional customer service which includes active listening, ability to de-escalate calls, and excellent verbal and written communication skills
- Proficiency with computers, especially CRM software, and strong data entry and typing skills
- Efficient time management and decision-making skills
- Ability to collaborate with a team in a close, fast-paced environment
- Proven troubleshooting skills
Benefits
- Medical, dental, vision, gym membership reimbursement, and Vitality® Wellness Rewards
- Paid Time Off and Extended Illness Benefits
- Tuition reimbursement
- Employee Assistance Program
- Service Awards
- Candidate Referral Rewards
- Associate Discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrytroubleshootingcall reporting
Soft skills
customer serviceactive listeningde-escalationverbal communicationwritten communicationtime managementdecision-makingcollaboration
Certifications
High School Diploma