Account Representative
CYBOT
full-time
Posted on:
Location Type: Office
Location: San Antonio • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- An Account Representative is responsible for inbound and outbound sales calls.
- This individual will handle current and potential customers with the goal of generating revenue.
- Also responsible for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior
- Work collaboratively with PNP Program Leadership to identify, qualify, and grow small to medium accounts
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Seize opportunities to upsell products and services when they arise
- Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing them to internal resources that will contribute to their success
- Keep records of all conversations via CRM database in a comprehensible way
- Frequently attend educational seminar/training to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Understand marketing campaigns and communicating those to customers
- Setup and Maintain SPA’s
- Promote and Setup Customer Digital Platforms
- Utilize CRM as the customer management tool
Requirements
- 3+ Years of Sales or previous experience in an outbound sales call role
- Basic Navigation of Eclipse, SSM and Microsoft Office
- Knowledgeable of electrical products and electrical distribution
- Strong phone and verbal communication skills along with active listening
- Ability to use CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Able to work in a team environment
Benefits
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Professional and personal development programs
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salesoutbound salescustomer relationship managementupsellingcustomer servicetime managementactive listeningcommunication skillsknowledge of electrical productsknowledge of electrical distribution
Soft skills
customer focusadaptabilityteamworkproblem-solvingrelationship buildingprioritizationmulti-taskingverbal communication