Director

• Lead the representation if operating companies in SUSA as liaison with Sonepar Digital Factory.
• Understand the digital strategies and plans of Operating Companies and help develop a model to drive those programs locally
• Partner with the Strategic Sales Team to align the digital solutions roadmap(s) with the needs of the Operating Companies and their customers.
• Work closely with Strategic Sales Team, OpCo and Regional presidents to ensure business perspective and to garner alignment on digital programs, influence change where necessary/appropriate
• Drive end to end performance of the digital solution suite in partnership with operating company leadership, applications development, IT, Operations and Sales
• Responsible for aligning local and SUSA-wide needs with Spark’s capabilities and roadmap, while balancing priorities across both levels to safeguard the interests of OpCos and Sales leadership
• Presents full suite of digital services to appropriate stakeholders, seeks to understand the customer and cross functionally align services to prioritize and bring solutions to the end user
• Ensure scalable and clear adoption metrics for all solutions.
• Create a strategic plan combining the solution roadmaps with business priorities and needs to drive world class omnichannel experiences for customers and associates.
• Create a deep understanding of the customer journey and associate experience within SUSA OpCo’s and how digital solutions can best enable each
• Provide tools to the local teams to support their role in delivery of omnichannel strategies aligned with the business strategy
• Lead the advocacy for each Operating Company and their customers to the larger digital factory teams ensuring best in class customer solutions
• Understand the digital strategies and plans of the Operating Companies and help develop a model to drive those programs
• Assist Operating Companies to develop proposals and advance them through the project intake and assessment process
• Ensure all North American Operating Companies needs are well represented and addressed in the roadmap of spark solutions

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