2nd Line Service Desk Engineer
Cybit
full-time
Posted on:
Location Type: Hybrid
Location: Newcastle upon Tyne • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £26,000 - £30,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzure
About the role
- Provide 2nd line support to external and internal customers seeking technical assistance via phone, email, and occasionally in person.
- Installing, maintaining, testing and repairing various systems and networks.
- Provide excellent customer service ensuring that incidents, requests, and problems are resolved efficiently and professionally.
- Update customers on ticket progress and ensure satisfaction, in line with service level agreements.
- Opportunity to expand technical skills by supporting challenging and interesting products and technologies.
- Progression and development opportunities within the organisation.
Requirements
- Prior experience within a service desk or similar environment
- A strong technical support understanding including:
- - Windows Server
- - AWS/Azure
- - Networking
- - ITIL practices
- - Back ups
- - Exchange/mail filtering applications
- - Security awareness
- A logical and thorough approach to resolving incidents and requests.
- Exceptional customer service skills with experience in supporting remote problems.
Benefits
- Bonus scheme
- Pension scheme
- 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
- Healthcare cash plan
- Company electric car scheme
- Cycle to work scheme
- Employee assistance programme
- Occupational sick pay.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows ServerAWSAzureNetworkingITILBackupsExchangeMail filtering applicationsSecurity awareness
Soft skills
Customer serviceProblem-solvingCommunicationLogical thinkingThoroughness