CyberSheath

IT Support

• Provide day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems
• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
• Provide day-to-day operational support for Desktop and Server Operating Systems (Windows, Mac, Linux)
• Provide day-to-day operational support for Microsoft Office 365, Azure, Teams, OneDrive, SharePoint
• Provide day-to-day operational support for Networking Devices (firewalls, switches, wireless access points)
• Provide day-to-day operational support for Line of Business Applications
• Provide day-to-day operational support for On-premise and Cloud Backup and Disaster Recovery
• Provide day-to-day operational support for Hardware peripherals (printers, monitors, docking stations, webcams, etc.)
• Provide day-to-day operational support for Mobile Devices / Mobile Device Management (MAM / MDM)
• Provide escalation support as necessary for Level I Helpdesk staff
• Assist with the onboarding and offboarding of clients, systems, and users
• Deploy and maintain security tools and management agents
• Maintain current notes and time entries for all requests in the helpdesk ticketing system
• Create and maintain comprehensive documentation for internal and client systems
• Work with third-party vendors to remediate issues as needed

Helpdesk Technician II

DevOps Engineer

• Assist with project and deployment tasks in support of CyberSheath Managed Services clients onboarding and technology initiatives
• Engage new clients to understand their architecture, implement CyberSheath solutions and technologies in the environment, and address any potential gaps
• Work as part of a project team responsible for the management, support, and migration/implementation projects related to CyberSheath client’s IT systems
• Provision and deliver computer systems and services, both on-premise and cloud hosted solutions
• Regularly perform migrations to Office 365 (email, SharePoint, OneDrive, Teams), server migrations to Azure, and implement various Azure technologies
• Design and deliver secure cloud solutions in Office 365 and Azure
• Architecture, design, system evaluation and analysis, and infrastructure assessments
• Deploy and maintain tools and monitoring agents such as endpoint protection, vulnerability management, log collection, multifactor authentication, RMM, etc.
• Track all activities, detailed case notes, and time entries within the Service Desk Ticketing system
• Work with internal CyberSheath stakeholders to ensure key tasks and timeline are identified, on time, and on budget
• Provide timely updates and feedback to the internal team and clients regarding project status activities being on-track
• Drive technical implementation tasks to completion by budgeted deadlines
• Proactively communicate with clients to ensure requests are properly addressed
• Collaborate with team members to troubleshoot onboarding implementation issues as they arise
• Other duties as assigned.

Cloud Operations Engineer

•CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB).
•Act as the initial point of contact for users reporting technical issues or requesting assistance
•Provide day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems
•Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
•Provide day-to-day operational support for Desktop and Server Operating Systems (Windows, Mac, Linux)
•Provide day-to-day operational support for Microsoft Office 365, Azure, Teams, OneDrive, SharePoint
•Provide day-to-day operational support for Networking Devices (firewalls, switches, wireless access points)
•Provide day-to-day operational support for Line of Business Applications
•Provide day-to-day operational support for On-premise and Cloud Backup and Disaster Recovery
•Provide day-to-day operational support for Hardware peripherals (printers, monitors, docking stations, webcams, etc.)
•Provide day-to-day operational support for Mobile Devices / Mobile Device Management (MAM / MDM)
•Provide escalation support as necessary for Level I Helpdesk staff
•Assist with the onboarding and offboarding of clients, systems, and users
•Deploy and maintain security tools and management agents
•Maintain current notes and time entries for all requests in the helpdesk ticketing system
•Create and maintain comprehensive documentation for internal and client systems
•Work with third-party vendors to remediate issues as needed

CyberSheath

Helpdesk Technician II

Cloud Operations Engineer

Helpdesk Technician, Level I

Enterprise Account Executive