CyberSheath

IT Support

•CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB).
•Act as the initial point of contact for users reporting technical issues or requesting assistance
•Provide day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems
•Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
•Provide day-to-day operational support for Desktop and Server Operating Systems (Windows, Mac, Linux)
•Provide day-to-day operational support for Microsoft Office 365, Azure, Teams, OneDrive, SharePoint
•Provide day-to-day operational support for Networking Devices (firewalls, switches, wireless access points)
•Provide day-to-day operational support for Line of Business Applications
•Provide day-to-day operational support for On-premise and Cloud Backup and Disaster Recovery
•Provide day-to-day operational support for Hardware peripherals (printers, monitors, docking stations, webcams, etc.)
•Provide day-to-day operational support for Mobile Devices / Mobile Device Management (MAM / MDM)
•Provide escalation support as necessary for Level I Helpdesk staff
•Assist with the onboarding and offboarding of clients, systems, and users
•Deploy and maintain security tools and management agents
•Maintain current notes and time entries for all requests in the helpdesk ticketing system
•Create and maintain comprehensive documentation for internal and client systems
•Work with third-party vendors to remediate issues as needed

CyberSheath

Helpdesk Technician, Level I

Enterprise Account Executive