Customer Success Manager

CyberSheath

Customer Success Manager overseeing client relationships and project execution at CyberSheath, a cybersecurity firm focused on CMMC compliance.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer success through effective onboarding, project execution, and relationship building. Proficient in utilizing IT systems and platforms to enhance account value and ensure customer satisfaction.

Highest-signal resume keywords

Customer Success ManagementIT Systems KnowledgeTechnical Support ExperienceProject ManagementKPI Tracking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingProject ExecutionAccount ManagementIssue IdentificationData Analysis

Soft Skills

Relationship BuildingCommunicationProblem SolvingAccountabilityCollaboration

Tools & Technologies

Internal DashboardsPlaybooksTechnical Platforms

Certifications & Qualifications

A+Security+Network+AZ-900CISMCCNA

Industry Keywords

Managed Service ProviderCustomer OnboardingQuarterly Business ReviewsKPI MonitoringUpsell Opportunities

About the role

Key responsibilities & impact

Act as the single point of accountability for a portfolio of managed service customers
Manage the execution of onboarding, corrective action plans, technology rollouts, environment builds, and other technical projects
Use existing playbooks to manage project workflows, but also refine and scale them as you identify improvements
Identify issues early, propose mitigation paths, and escalate with clarity
Create meaningful relationships across customer orgs (technical, operational, and executive) to ensure depth and stability in the account
Conduct structured quarterly business reviews, track KPIs, and communicate outcomes, progress, and risks
Use internal dashboards and available data to guide your priorities
Monitor health indicators and expand account value by identifying upsell opportunities and ensuring contract renewals
Hold internal teams accountable to deadlines and standards

Requirements

What you’ll need

A minimum of 5 years of experience as a CSM in a tech-focused environment (MSP-preferred)
Deep knowledge and understanding of IT systems and platforms
Experience providing end-user technical support
Certifications: A+, Security+, Network+, AZ-900, CISM, CCNA

Benefits

Comp & perks

A virtual work environment