Onboard new customers and guide them through strategic planning, goal-setting, and adoption
Serve as a primary point of contact for a portfolio of accounts, responding to inquiries in a timely manner
Monitor customer health metrics and proactively identify at-risk accounts
Conduct regular check-ins and business reviews with customers
Collaborate with Sales, Support, and Product teams to resolve customer issues and relay feedback
Track and document customer interactions in HubSpot
Work toward retention and expansion targets within your book of business

Requirements

0–2 years of experience in customer success, account management, or a customer-facing role, with K-12, Cybersecurity or EdTech experience a plus
Strong written and verbal communication skills
Empathetic, problem-solving mindset with a passion for helping customers succeed
Ability to manage multiple accounts and prioritize tasks effectively
Familiarity with HubSpot or similar CRM and basic data/reporting concepts is a plus

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

strong written communicationstrong verbal communicationempathetic mindsetproblem-solvingcustomer successaccount managementtask prioritization