Digital Account Manager

CyberMaxx

Manage a portfolio of customer accounts at CyberMaxx with a focus on retention and growth. Collaborate cross-functionally in a fast-paced cybersecurity environment.

Posted 5/26/2026full-timeRemote • Maryland • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Support the renewal strategy and execution for a high-volume portfolio of low-touch accounts.
Support retention efforts through proactive account engagement and risk identification.
Help identify opportunities for upsell, cross-sell, and service expansion aligned to customer needs and company growth objectives.
Manage all renewal and expansion documentation, ensuring accuracy, compliance, and timely processing through internal systems.
Support accurate forecasting and account tracking related to renewals, retention, and growth opportunities.
Build and maintain strong customer relationships across a broad portfolio of low-touch accounts.
Serve as a primary commercial point of contact for customer contract and business discussions.
Execute scalable customer engagement strategies through digital outreach, virtual meetings, webinars, and proactive communications.
Communicate effectively with customers to gather required information, coordinate renewal and expansion activities, and reinforce the value of CyberMaxx services.
Monitor customer health trends and escalate risks or concerns proactively.

Requirements

What you’ll need

Proven experience in account management, customer success, or related role.
Experience managing renewals, customer retention, or expansion opportunities preferred.
Experience managing multiple priorities or working with multiple customers preferred.
MDR or cybersecurity services experience preferred.
Excellent communication and interpersonal skills.
Strong organizational, prioritization, and problem-solving abilities.
Ability to manage multiple customer relationships simultaneously in a fast-paced environment.
Comfortable communicating with audiences ranging from End Users to C-Level Executives.
BA/BS degree or equivalent experience preferred.
Ability to thrive in a high-growth and rapidly changing environment.

Benefits

Comp & perks

Flexible Paid Time Off
401k with a company match
Medical, Dental and Vision Coverage
Voluntary Short Term and Long Term Disability
Employee Assistance Program with Mental Health Supplement
Voluntary Basic, Accidental, and other ancillary life insurance
Health Savings Account Contribution (with selection of a HDHP)
10 annual, paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successrenewals managementcustomer retentionexpansion opportunitiesforecastingaccount trackingdigital outreachwebinarsproblem-solving

Soft Skills

communicationinterpersonal skillsorganizational skillsprioritizationability to manage multiple relationshipsadaptabilitycustomer engagementrelationship buildingrisk identificationproactive communication

Certifications

BA/BS degree