Customer Success Manager

CyberMaxx

Customer Success Manager at CyberMaxx, driving customer satisfaction and retention in cybersecurity solutions. Building relationships and enhancing customer engagement for successful outcomes.

Posted 5/19/2026full-timeRemote • Maryland • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Proactive Customer Communication: Demonstrating value, sharing thought provoking topics, and threat intel.
Strategic Thinking: Identifying areas for growth and long-term success.
Relationship Management: Establish and nurture strong relationships with key stakeholders.
Customer advocacy: Encourage satisfied customers to become advocates, participating in case studies, testimonials and referrals.
Analysis: Identify trends and areas for improvement through analysis of customer data.
Continuous learning: Stay informed on industry trends, competitors and new technologies, continuously improving knowledge to better serve our customers.

Requirements

What you’ll need

3+ years of experience in a customer facing role post-sales role within the cybersecurity industry.
MDR or cybersecurity services experience is a plus
Excellent communications and interpersonal skills
Strong problem-solving abilities and a pro-active mindset
BA/BS degree or equivalent work experience
Ability to thrive in a fast-paced, high growth, and rapidly changing environment.
Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives.
Ability to collaborate cross-functionally
Project management experience is also preferred

Benefits

Comp & perks

Flexible Paid Time Off
401k with a company match
Medical, Dental and Vision Coverage
Voluntary Short Term and Long-Term Disability
Employee Assistance Program with Mental Health Supplement
Voluntary Basic, Accidental, and other ancillary life insurance
Health Savings Account Contribution (with selection of a HDHP)
10 annual, paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer data analysisproject managementcybersecurity servicesMDR

Soft Skills

proactive mindsetexcellent communication skillsinterpersonal skillsstrong problem-solving abilitiesstrategic thinkingrelationship managementcustomer advocacycontinuous learningcollaborationability to thrive in fast-paced environments

Certifications

BA/BS degree