Monitor and analyze security alerts and events from various security tools and systems.
Coordinate over multiple mediums with users and administrators of various roles and backgrounds during incident investigations and response.
Collect and analyze raw events and alerts.
Construct timelines surrounding activity that is adversarial or otherwise related to the investigation at hand.
Provide feedback on alerts received and events reviewed to the betterment of detection capabilities.
Escalate tickets, when necessary, based on established processes.
Classify and prioritize incidents based on established criteria.
Consistently provide professional-quality customer service.
Thoroughly and accurately document work details within the ticketing system
Maintain familiarity with products in use and the ability to quickly familiarize with related technologies.
Stay informed of breaking news and industry best practices from multiple reliable sources and share findings.
Attend and contribute to regular team meetings.

Requirements

Bachelor's degree in related field and or/combination of education and work experience.
Obtain within 1 year and maintain at least one of the following certifications (other intermediate certifications will be considered): Sec+, CySA+
Prior completion of related internship or relative class projects that expose applicant to the SOC environment.
At minimum, entry level experience of incident investigations and responses.
Universal Requirements:
Ability to work all schedules in a 24/7 SOC Environment.
Demonstrated experience with the security industry including an understanding of best practices, risk mitigation, and compliance frameworks.
Able to function effectively in high stakes and high stress situations.
Legally capable of working in the US
Passionate about cybersecurity and self-driven to continue to learn/develop relevant skillsets as well as maintain industry specific certifications.
Ability to quickly find answers to questions referencing manuals and/or Internet resources.
Fluent in English in both writing and speech (i.e. writing, reading, speaking, and understanding) possessing the ability to effectively communicate complex security concepts with end customers.

Benefits

Flexible Paid Time Off
401k with a company match
Medical, Dental and Vision Coverage
Voluntary Short Term and Long-Term Disability
Employee Assistance Program with Mental Health Supplement
Voluntary Basic, Accidental, and other ancillary life insurance
Health Savings Account Contribution (with selection of a HDHP)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident investigationssecurity alerts analysisevent analysisticket escalationincident classificationdocumentationrisk mitigationcompliance frameworkscybersecurity best practicesSOC environment experience

Soft Skills

customer servicecommunicationteam collaborationstress managementproblem-solvingadaptabilityself-drivenattention to detailtime managementcritical thinking

Certifications

Sec+CySA+