CyberMaxx

Customer Success Manager

CyberMaxx

full-time

Posted on:

Location Type: Remote

Location: Remote • Maryland • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

Cyber Security

About the role

  • Proactive Customer Communication: Demonstrating value, sharing thought provoking topics, and threat intel.
  • Strategic Thinking: Identifying areas for growth and long-term success.
  • Relationship Management: Establish and nurture strong relationships with key stakeholders. The CSM is the main point of contact for customer inquiries and concerns.
  • Customer advocacy: Encourage satisfied customers to become advocates, participating in case studies, testimonials and referrals.
  • Analysis: Identify trends and areas for improvement through analysis of customer data.
  • Continuous learning: Stay informed on industry trends, competitors and new technologies, continuously improving knowledge to better serve our customers.

Requirements

  • Proven experience in a customer relationship facing role within a technical /cybersecurity space.
  • Excellent communications and interpersonal skills
  • Strong problem-solving abilities and a pro-active mindset
  • BA/BS degree or equivalent work experience
  • Ability to thrive in a fast-paced, high growth, and rapidly changing environment.
  • Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives.
  • Ability to collaborate cross-functionally
  • Project management experience is also preferred
Benefits
  • Flexible Paid Time Off
  • 401k with a company match
  • Medical, Dental and Vision Coverage
  • Voluntary Short Term and Long Term Disability
  • Employee Assistance Program with Mental Health Supplement
  • Voluntary Basic, Accidental, and other ancillary life insurance
  • Health Savings Account Contribution (with selection of a HDHP)
  • 10 annual, paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
proactive mindsetexcellent communication skillsinterpersonal skillsstrong problem-solving abilitiesrelationship managementcustomer advocacystrategic thinkinganalysiscollaborationpresentation skills
Certifications
BA degreeBS degree