Take charge of the implementation and configuration process, ensuring the seamless integration and successful deployment of Cyberhaven’s solution within clients’ existing environments.
Foster close collaboration with clients to gain a deep understanding of their technical requirements, diagnose issues, and create customized dataset and policy solutions.
Utilize log file analysis, debugging techniques, and advanced troubleshooting to identify underlying causes of complex technical problems and coordinate effective resolutions with our Support, Engineering, and Operations teams.
Work in close partnership with cross-functional teams, including developers, project managers, and support staff, to deliver high-quality solutions that adhere to timelines.
Deliver technical training to end users, empowering them with the necessary knowledge and skills to maximize the utilization of Cyberhaven to optimize their workflows and expedite ROI.
Serve as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product.
Conduct regular progress updates, status meetings, and post-implementation reviews with clients to ensure their satisfaction or identify areas for improvement, serving as the internal and external point of contact for client escalations.
Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients.
Stay up to date with industry trends, emerging technologies, and advancements in our product offerings, continuously enhancing your technical expertise to provide valuable insights and guidance to clients.

Requirements

3+ years of Solutions Engineer, Delivery Manager, or Professional Services with Endpoint Security experience required in the Cybersecurity and DLP Space:
Proven track record of delivering complex technical solutions, preferably in a Professional Services or Consulting role, specifically with endpoint security products.
Previous experience with other DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint.
Understanding of data classification methodologies and techniques to effectively identify sensitive data types and define appropriate DLP policies.
Project Management: Ability to manage and deliver against strict timelines, requiring constant prioritization and mitigation strategy-building.
Deep technical background, with hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies.
Software debugging skills
Knowledge of web technologies, APIs, and data integration techniques.
Solid understanding of system architecture, network protocols, and Google Cloud Platform.
Practical knowledge of the MacOS (e.g., MDM, app management, basic terminal skills) and Windows (SCCM, GPO, Intune, registry configuration, understanding PowerShell scripts, etc.) ecosystems.
Excellent written and verbal communication skills, allowing one to easily convey technical concepts to diverse stakeholders and build relationships cross-functionally.
Knowledge of system software design (services, drivers, agents).
Experience with AI Agent use and creation (Claude Code, Glean, Monday etc)
Education and Certifications: Bachelor's degree in Computer Science or Engineering, or equivalent advanced industry certifications, or 3+ years of experience in a similar role.

Benefits

Market-competitive compensation
Base salary
Bonus plan or commission structure

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

endpoint securitydata loss prevention (DLP)log file analysisdebugging techniquesSaaS-based securityweb technologiesAPIsdata integration techniquessystem architecturenetwork protocols

Soft Skills

collaborationproblem-solvingcommunicationproject managementclient relationship managementtechnical trainingstrategic guidanceadaptabilityprioritizationstakeholder engagement

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Engineeringadvanced industry certifications