Senior Customer Success Manager

CybelAngel

Senior Customer Success Manager at CybelAngel managing client relations in cybersecurity. Establishing trust and finding upsell opportunities while collaborating with cross-functional teams.

Posted 6/17/2026full-timeParis • 🇫🇷 FranceSenior💰 €55,000 - €60,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of clients at all stages, from onboarding through to renewals.
Proactively build and maintain trusted relationships with assigned clients, identifying upsell and cross-sell opportunities while mitigating churn.
Collaborate cross-functionally with Sales, Analysts, Product and Engineering teams to convey client feedback, pinpoint challenges and develop appropriate solutions.
Acquire and maintain a deep, technical knowledge of our products, tools and processes.
Establish and strengthen strategic relationships with CISOs and other senior security leaders within accounts.
Support Marketing by encouraging clients to take part in events such as reference calls, white papers, quotes, conferences, etc.

Requirements

What you’ll need

Minimum 3 years of experience in Customer Success Management or Account Management, in cybersecurity or the broader tech sector (SaaS environment preferred).
Experience managing B2B cycles with enterprise accounts, engaging with C-level or other senior stakeholders.
Proven track record in upselling, cross-selling, contract renewals and account management.
Fluent English required (minimum C1); daily bilingual environment.
Soft skills: leadership, project management, attention to detail, strong communication and empathy.
Comfortable using AI tools (ChatGPT, Claude, Perplexity, etc.) already integrated into daily workflows to boost efficiency and enthusiastic about extending their use in the workplace.

Benefits

Comp & perks

Fixed gross salary between €55,000 and €60,000, adjustable based on experience and demonstrated impact throughout the recruitment process + uncapped 18% variable compensation.
Offices located at Porte de Clichy (border of Paris 17/Batignolles - metro lines L13/L14/tram).
Swile card for meal vouchers (€8 per day).
Company-contributed health insurance, open to all family configurations.
Flexible remote work: up to 2 days per week after 1 month of employment.
5 weeks of paid vacation + 8 to 10 RTT days for improved work-life balance.
€25 monthly credits via our CSE for cultural, sports or leisure activities.
Attractive referral bonuses, up to €2,000 per hire.
Company contribution to one sporting event per year (race, hike, etc.).
Home working allowance to support a comfortable remote workspace.
Access to a confidential, free legal and administrative support platform.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementAccount ManagementB2B cyclesupsellingcross-sellingcontract renewalscybersecuritySaaS

Soft Skills

leadershipproject managementattention to detailstrong communicationempathy