Senior Solution Architect / Consultant / Sales Engineer

Cyara

Solutions Architect leading pre-sales technical strategy for a CX assurance platform. Partnering with sales to improve customer experience testing and monitoring strategies.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $170,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Own and lead pre-sales technical activities for assigned opportunities, including discovery, tailored demos, technical presentations, workshops, and proof-of-concepts.
Collaborate with Sales and Sales leadership to understand customer requirements, align technical execution to account strategy, and support revenue goals.
Conduct in-depth discovery sessions to uncover customer pain points, business drivers, decision criteria, and technical requirements.
Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies.
Develop and present customized demonstrations of Cyara's platform that clearly connect customer challenges to business value.
Respond to technical inquiries, manage objections effectively, and provide expert guidance throughout complex sales cycles.
Represent Cyara in customer-facing events, including customer conferences, webinars, trade shows, and executive-level engagements.
Partner cross-functionally with Product, Implementation, Customer Success, and other internal teams to share customer feedback, resolve issues, and support smooth transitions from pre-sales to delivery.
Create and contribute to technical sales materials, documentation, best practices, case studies, and internal enablement resources that strengthen the Solution Architect team.
Mentor junior Solution Architects and share thought leadership, advanced strategies, and winning techniques across the team.

Requirements

What you’ll need

8+ years of experience in a pre-sales, sales engineering, solutions engineering, or solutions architecture role
Bachelor's degree in Computer Science, Information Technology, or equivalent related work experience
Proven experience leading large-scale or enterprise-level technical sales efforts from discovery through close
Experience in CX, contact center, call centre, IVR, testing, monitoring, or related technologies preferred
Advanced technical acumen with the ability to design solutions, integrate complex systems, and translate technical capabilities into business value
Excellent communication and presentation skills, with the ability to create a vision for Cyara's solutions and engage both technical and business audiences
Strong consultative discovery skills, including the ability to uncover customer challenges, goals, needs, motivations, and decision-making processes
Ability to use storytelling, relevant customer examples, and value-based messaging to build trust and connect Cyara's solutions to customer outcomes
Excellent problem-solving and analytical skills, with the ability to respond to objections using sound logic in a non-confrontational manner
Strong meeting management skills, including active listening, succinct responses, clear transitions, and defined next steps
Leadership and mentoring ability, with a willingness to coach junior Solution Architects and contribute to internal knowledge-sharing initiatives
Ability to collaborate effectively with Sales, Product, Implementation, Customer Success, and other internal stakeholders
Willingness to travel as needed to meet with customers, attend trade shows and corporate events globally, and participate in sales engagements

Benefits

Comp & perks

competitive compensation
flexible work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

pre-salessales engineeringsolutions engineeringsolutions architectureCXcontact centerIVRtestingmonitoringsystem integration

Soft Skills

communication skillspresentation skillsconsultative discoveryproblem-solvinganalytical skillsmeeting managementleadershipmentoringcollaborationstorytelling

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information Technology