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About the role
Key responsibilities & impact- Own the end-to-end product lifecycle from problem definition through delivery and iteration
- Collaborate closely with engineering, AI/ML, and architecture teams to build agentic testing/monitoring features
- Drive backlog prioritization
- Engage directly with customers building AI voice and chat bots to understand real-world challenges in testing, scaling, and trust
- Partner with sales, pre-sales, and customer success teams in strategic engagements and demos
- Enable sales and marketing teams with clear positioning
- Support product launches, demos, and customer-facing narratives
- Partner with enablement teams to ensure adoption of new AI capabilities
Requirements
What you’ll need- 5–10 years of product management experience, ideally in AI, developer platforms, or SaaS products
- Hands-on experience with conversational AI and/or CCaaS platforms
- Strong understanding of LLM-based systems, prompt orchestration, and agent workflows preferred
- Experience with testing frameworks, QA systems, or developer tooling preferred
- Ability to operate in fast-paced, ambiguous environments and drive clarity
- Strong communication skills with the ability to influence cross-functional teams
Benefits
Comp & perks- Mission with impact – Help enterprises build AI systems customers can trust
- Category leadership – Define the emerging space of Agentic CX assurance
- Real product ownership – Build foundational capabilities for AI testing and trust
- Cutting-edge problem space – Work at the intersection of AI, CX, and large-scale systems
- Room to grow – Shape not just products, but the future of AI assurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementconversational AICCaaS platformsLLM-based systemsprompt orchestrationagent workflowstesting frameworksQA systemsdeveloper tooling
Soft Skills
communication skillsinfluencecollaborationbacklog prioritizationcustomer engagementstrategic thinkingadaptabilityclarity in ambiguity