Cyara

Senior Customer Success Manager – East

Cyara

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $135,000 per year

Job Level

Senior

About the role

  • Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle
  • Understand the value of Cyara to the customer and be able to articulate that through measurable ROI back to key stakeholders and executives
  • Negotiate long-term renewals with keen attention to detail and with secured revenue uplift
  • Act as a program manager throughout the entire customer journey including professional services engagements
  • Understand the customer pain points and strategic objectives and how they can be solved with Cyara’s technology
  • Build adoption and value plans with customers to set a long-term vision for success and growth
  • Deliver insights based on customer and industry usage to identify areas for improvement, optimization and expansion
  • Act as an escalation point when things are not going to plan
  • Organize and host regular customer check-in meetings, onsite visits and Executive Business Reviews
  • Coordinate and manage customer special requests & projects
  • Serve as a technical bridge between stakeholders at all levels, translating complex product capabilities into strategic value for C-suite executives while providing hands-on technical guidance to end users and implementation teams
  • Identify new opportunities within our existing customer base and grow revenue opportunities; Cross-sell & Upsell
  • Travel may be required from time to time

Requirements

  • Minimum of 5 years of experience in a Customer Success Role
  • Consistently delivers excellent customer experience
  • Strategic mindsight with experience managing large, multinational accounts
  • Can have strategic conversations with and confident presenting to senior customer executives
  • Able to act as a quarterback to leverage internal resources to deliver customer outcomes
  • Demonstrated background in developing and managing commercial relationships
  • Proven track record of meeting and exceeding targets
  • Strong technical acumen to add value to customer discussions and translate product strengths into business value
  • Strong program management skills
  • Strong analytical skills/ ability to identify patterns and spot trends
  • Previous experience working in a SaaS environment, or telecoms would be a distinct advantage
  • Knowledge of testing, the software development lifecycle desirable
  • Bachelor's degree in a related discipline is desirable
Benefits
  • Competitive compensation
  • Flexible work environment
  • Opportunity to work with diverse and inclusive teams
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementanalytical skillscustomer successSaaSsoftware development lifecyclenegotiationROI analysiscross-sellingupsellingcustomer experience
Soft Skills
strategic mindsetcommunicationrelationship managementproblem-solvingpresentation skillsattention to detailorganizational skillscustomer advocacycollaborationleadership
Certifications
Bachelor's degree