Cyara

Director of Product

Cyara

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $220,000 - $240,000 per year

Job Level

Lead

About the role

  • Define and evolve the CX assurance product strategy aligned with customer needs, and Cyara’s agentic platform vision.
  • Develop and maintain a clear, outcome-driven product roadmap that balances innovation, regulatory obligations, and customer adoption.
  • Continuously assess market dynamics, including regulatory change, the competitive landscape, and the evolution of agentic and automated customer interaction models across emerging communication channels.
  • Engage directly with customers, prospects, and partners to understand CX challenges and how agentic workflows are designed, tested, and governed in production environments.
  • Act as the voice of the customer, translating real-world CX and compliance problems into actionable product requirements.
  • Partner with sales, pre-sales, and professional services teams in strategic customer engagements, workshops, and executive briefings.
  • Own the end-to-end product lifecycle from problem definition through requirements, prioritization, delivery, launch, and ongoing optimization.
  • Collaborate closely with R&D, architecture, and data science teams to deliver high-quality, scalable solutions with predictable time-to-market.
  • Drive backlog prioritization using a risk- and value-based approach, incorporating regulatory impact, customer demand, and technical enablement.
  • Ensure products are designed for enterprise scale, performance, explainability, and auditability.
  • Enable sales, marketing, and customer success teams with clear product positioning, value propositions, and competitive differentiation.
  • Support go-to-market launches, pricing strategy, and packaging decisions.
  • Collaborate with training and documentation teams to ensure customers can successfully adopt and operationalize new capabilities.

Requirements

  • Proven experience in enterprise or SaaS product management, ideally in complex, multi-stakeholder environments.
  • Strong background in customer experience (CX); experience with contact centers or CX platforms is highly preferred.
  • Solid understanding of modern communication channels including voice, mobile messaging, collaboration platforms, and digital communications.
  • Familiarity with agentic AI architectures and their use within CX environments, including agent orchestration and workflow automation
  • Familiarity with AI/ML-driven products and analytics pipelines
  • Strong ability to prioritize complex and competing demands while maintaining strategic focus.
  • Excellent written, verbal, and executive-level communication skills.
  • Proven ability to influence and align cross-functional teams without direct authority.
  • Experience operating in fast-paced, high-growth environments.
  • Hands-on experience with agile product development methodologies.
Benefits
  • Flexible work environment
  • Competitive compensation
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementcustomer experienceagentic AI architecturesworkflow automationAI/ML-driven productsanalytics pipelinesagile product development methodologiesenterprise scale designperformance optimizationregulatory compliance
Soft Skills
strategic focusprioritizationinfluencecross-functional collaborationcommunicationcustomer engagementproblem definitionworkshop facilitationexecutive-level communicationadaptability