Client Success Manager
Marathon Health
Customer Success Manager – Senior
Cyara
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $140,000 per year
Job Level
Senior
About the role
- Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle
- Understand the value of Cyara to the customer and be able to articulate that through measurable ROI back to key stakeholders and executives
- Negotiate long-term renewals with keen attention to detail and with secured revenue uplift
- Act as a program manager throughout the entire customer journey including professional services engagements
- Understand the customer pain points and strategic objectives and how they can be solved with Cyara’s technology
- Build adoption and value plans with customers to set a long-term vision for success and growth
- Deliver insights based on customer and industry usage to identify areas for improvement, optimization and expansion
- Act as an escalation point when things are not going to plan
- Organize and host regular customer check-in meetings, onsite visits and Executive Business Reviews
- Coordinate and manage customer special requests & projects
- Serve as a technical bridge between stakeholders at all levels, translating complex product capabilities into strategic value for C-suite executives while providing hands-on technical guidance to end users and implementation teams
- Identify new opportunities within our existing customer base and grow revenue opportunities; Cross-sell & Upsell
- Travel may be required from time to time
Requirements
- 5+ years of experience in a Customer Success Role
- Consistently delivers excellent customer experience
- Strategic mindsight with experience managing large, multinational accounts
- Can have strategic conversations with and confident presenting to senior customer executives
- Able to act as a quarterback to leverage internal resources to deliver customer outcomes
- Demonstrated background in developing and managing commercial relationships
- Proven track record of meeting and exceeding targets
- Strong technical acumen to add value to customer discussions and translate product strengths into business value
- Strong program management skills
- Strong analytical skills/ ability to identify patterns and spot trends
- Previous experience working in a SaaS environment, or telecoms would be a distinct advantage
- Knowledge of testing, the software development lifecycle desirable
- Bachelor's degree in a related discipline is desirable
Benefits
- Flexible work environment
- Competitive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementanalytical skillscustomer successSaaSsoftware development lifecycletestingcommercial relationship managementrevenue growthROI analysiscross-selling
Soft skills
customer experiencestrategic mindsetpresentation skillscommunicationnegotiationproblem-solvingrelationship buildingattention to detailteam collaborationleadership
Certifications
Bachelor's degree
