Account Manager

CXT Software

Account Manager responsible for Net Revenue Retention in a SaaS company. Owns customer expansion pipeline and collaborates cross-functionally to optimize delivery operations.

Posted 5/9/2026full-timeRemote • Alaska • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets
Identify up-sell and cross-sell opportunities and progress them to close
Build and maintain a healthy expansion pipeline (3–4x coverage) against quota
Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance
Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks
Lead commercial conversations with customers — pricing, renewals, and contract changes
Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution
Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn't working

Requirements

What you’ll need

4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales
Proven track record of independently identifying and closing expansion opportunities
Experience owning revenue targets (NRR, expansion, or renewals)
Strong commercial acumen and negotiation skills
Ability to manage multiple accounts and priorities effectively
Experience working cross-functionally to drive customer outcomes
Comfortable operating in an evolving, fast-paced environment
Proficiency with CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); productivity tools (MS Office Suite, G-Suite)

Benefits

Comp & perks

100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world.
Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules.
Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals.
Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology.
Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Net Revenue Retention (NRR)expansionrenewalscustomer successsalesnegotiationaccount managementpipeline managementforecasting

Soft Skills

commercial acumencross-functional collaborationissue resolutionprioritizationcommunication