CXT Software

Account Manager

• Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets
• Identify up-sell and cross-sell opportunities and progress them to close
• Build and maintain a healthy expansion pipeline (3–4x coverage) against quota
• Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance
• Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks
• Lead commercial conversations with customers — pricing, renewals, and contract changes
• Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution
• Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn't working

Sales

• Develop and execute a comprehensive sales strategy that drives predictable, scalable revenue growth across all target markets.
• Lead as a true player-coach, actively supporting SEs on complex opportunities and personally running point on our largest, most complex enterprise deals to ensure successful close.
• Drive cross-functional alignment across Marketing, Customer Success, and Product to ensure integrated GTM execution. Establish shared KPIs, joint planning, and continuous feedback loops to improve win rates, expansion, and product-market fit.
• Build and scale the sales organization from the ground up, including SEs, SDRs, and sales operations, fostering a culture of accountability, urgency, and performance excellence.
• Define and enforce process discipline across the sales cycle, including ICP clarity, outbound and SDR scripting, pipeline generation expectations, territory management, CRM hygiene, and rigorous stage qualification.
• Establish and manage KPIs, forecasting models, and pipeline discipline to ensure consistent performance and accurate revenue visibility.
• Own forecasting accuracy through rigorous pipeline inspection, predictable stage-progression criteria, and standardized qualification frameworks (MEDDPICC, SPICED, or similar). Partner with FP&A for reliable weekly, monthly, quarterly, and annual forecasts.
• Serve as the public-facing sales leader for the organization by participating in webinars, conferences, trade shows, and customer-facing events, representing the unified CXT brand.
• Drive expansion in key verticals (courier, shippers, healthcare) through targeted initiatives and strategic market development.
• Develop and execute strategic partnership initiatives with key ecosystem players to unlock new revenue channels and strengthen market position.
• Own the full sales process, from prospecting to negotiation to close, ensuring operational excellence and a world-class customer experience.
• Monitor market trends, TMS competitive dynamics, and customer needs to maintain a strong, differentiated value proposition and inform ongoing GTM strategy.
• Demonstrate leadership that drives a high-accountability culture focused on transparency, coaching, data-driven decision-making, and continuous improvement.

CXT Software

Account Manager

VP of Sales

VP of Sales

VP of Sales

VP of Sales

VP of Sales

VP of Sales

VP of Sales

VP of Sales

VP of Sales

VP of Sales

VP of Sales

VP of Sales

VP of Sales

VP of Sales