ERP Support Manager
i-Tech Support, Inc.
ERP
HR Systems and Automation Manager
CXM Direct
full-time
Posted on:
Origin: • 🇨🇾 Cyprus
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Reports directly to the CHRO and works remotely in European timezone.
- Ensure efficient, accurate, and automated execution of core HR processes including payroll, employee benefits, and HR systems.
- Develop a comprehensive map of all HR processes, tools, workflows, documentation, and training materials.
- Develop a prioritized automation roadmap for HR operations based on impact assessment and feasibility.
- Own administration, billing, configuration, and integration of all HR tools.
- Design and automate end-to-end onboarding (offer acceptance through system access, workplace setup, initial training) with IT, Facilities, and Finance.
- Design and automate offboarding to ensure compliance and timely system access removal.
- Conduct process discovery sessions and stakeholder interviews to gather requirements and identify pain points.
- Maintain and administer HR platforms, ensure data integrity, and resolve support issues.
- Create and deploy automations using low-code/no-code tools (currently Microsoft Power Automate).
- Coordinate integrations and service handoffs across the employee lifecycle with IT, Facilities, and Finance.
- Draft, review, and continuously improve documentation, templates, user guides, and HR training content.
- Lead implementation efforts for new tools or process changes including testing, rollout planning, and change communication.
Requirements
- Experience working with HR systems, CRMs, or ERP platforms, with ability to navigate configurations and troubleshoot operational issues.
- Proficiency in low-code/no-code automation tools (e.g., Microsoft Power Automate), with ability to independently design and deploy workflow automations.
- Analytical and systems-thinking mindset, with the ability to assess processes, interpret operational data, and prioritize improvements.
- Excellent cross-functional collaboration skills, particularly in coordinating with IT, Finance, and Facilities.
- Clear and concise technical writing ability for documenting processes, creating user guides, and developing training materials.
- Project management skills, including planning, stakeholder communication, testing, and change implementation.
- High attention to detail and strong organizational habits to ensure consistency, accuracy, and compliance across systems and documentation.
- Likely backgrounds: Business Process Analyst, HRIS or ERP Administrator, Internal Tools Specialist, Junior Operations Manager.
