CXM Direct

HR Systems & Automation Manager

CXM Direct

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇾 Cyprus

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Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Position Title: HR Systems & Automation Manager
  • Reporting Line: Reports directly to the CHRO.
  • Location: Remote – European timezone
  • General Purpose: Ensure efficient, accurate, and automated execution of core HR processes, including payroll, employee benefits, and HR systems, with a strong focus on enabling self-service capabilities for both employees and managers.
  • Specific Objectives (first ~12 months):
  • - Develop a comprehensive and up-to-date map of all HR processes, including supporting tools, workflows, documentation, and training materials for employees on HR-related matters.
  • - Develop a prioritized automation roadmap for HR operations, based on impact assessment and feasibility.
  • - Take full ownership of all HR tools, including administration, billing, configuration, and integration with external systems.
  • - Design and automate the end-to-end onboarding process—from offer acceptance through system access, workplace setup, and initial training—in close collaboration with IT, Facilities, and Finance.
  • - Design and automate the offboarding process, ensuring compliance, timely system access removal, and clear coordination across relevant departments.
  • - Contribute to the development of new employee training by designing and delivering the HR-related components.
  • Key Activities:
  • - Conduct process discovery sessions and stakeholder interviews to gather operational requirements and identify pain points.
  • - Maintain and administer HR platforms, ensuring accurate configuration, data integrity, and timely support issue resolution.
  • - Analyze process performance and system usage data to identify automation opportunities and inefficiencies.
  • - Create and deploy automations using low-code/no-code tools (currently Microsoft Power Automate) to streamline repetitive HR tasks.
  • - Coordinate with IT, Facilities, and Finance to define integration points and service handoffs across the employee lifecycle.
  • - Draft, review, and continuously improve documentation, templates, and user guides for internal HR tools and procedures.
  • - Lead implementation efforts for new tools or process changes, including testing, rollout planning, and change communication.
  • - Create and maintain structured content for HR-related employee training, ensuring accessibility and clarity.

Requirements

  • Experience working with HR systems, CRMs, or ERP platforms, with ability to navigate configurations and troubleshoot operational issues.
  • Proficiency in low-code/no-code automation tools (e.g., Microsoft Power Automate), with ability to independently design and deploy workflow automations.
  • Analytical and systems-thinking mindset, with the ability to assess processes, interpret operational data, and prioritize improvements.
  • Excellent cross-functional collaboration skills, particularly in coordinating with IT, Finance, and Facilities.
  • Clear and concise technical writing ability for documenting processes, creating user guides, and developing training materials.
  • Project management skills, including planning, stakeholder communication, testing, and change implementation.
  • High attention to detail and strong organizational habits to ensure consistency, accuracy, and compliance across systems and documentation.
  • Likely Current Job:
  • - Business Process Analyst or Systems Coordinator in a mid-sized company with experience managing internal tools and automating workflows.
  • - HRIS or ERP Administrator in a corporate setting, responsible for system configuration and process improvement.
  • - Internal Tools Specialist or IT Business Partner working with HR and Finance teams to streamline operations and manage system integrations.
  • - Junior Operations Manager in a scale-up or mature organization, with a mandate to optimize cross-functional workflows using low-code platforms.
Benefits
  • Employer Value Proposition: For someone passionate about automation, low-code tools, and modern internal operations, this role offers an ideal playground. You'll own end-to-end tooling and process design in a forward-thinking, multinational company with offices spanning three continents—from Vietnam to Mexico. This is a rare opportunity to reimagine HR operations—moving away from traditional gatekeeping and reactive support toward a model built on enablement, transparency, and scalable, tech-driven service. We value experimentation, autonomy, and systems that work the way people do.
  • Compensation: Competitive base salary with a performance-based bonus tied to clearly defined KPIs.
  • Assessment Process: The assessment process consists of interviews with the CHRO and CEO, focusing on operational experience, systems thinking, and alignment with the company’s vision for scalable, tech-enabled HR.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HR systemslow-code automationno-code automationprocess mappingdata analysisworkflow automationsystem configurationprocess improvementtechnical writingproject management
Soft skills
analytical mindsetsystems thinkingcross-functional collaborationattention to detailorganizational skillscommunication skillsstakeholder managementtraining developmentproblem-solvingchange management