CXM Direct

System Administrator, Zoho

CXM Direct

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇹 Italy

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Job Level

Mid-LevelSenior

Tech Stack

JavaScriptPythonSQL

About the role

  • Manage the full suite of Zoho applications (CRM, Analytics, Creator, etc.), ensuring they are configured, secured and aligned with business needs.
  • Configure workflows, automation, dashboards and reports within Zoho to support the sales team’s KPIs and pipeline management.
  • Administer user access, roles, profiles, permissions and data-security settings within Zoho.
  • Develop and execute SQL queries, manage database tables and oversee data integrity, migration, cleansing and synchronization across systems.
  • Design, build and maintain integrations (via APIs, webhooks, etc.) between Zoho and other internal/external systems (e.g., marketing tools, trading/operation platforms, communications systems).
  • Provide support and training for users of Zoho — guiding sales, marketing and operations teams to get maximum value from the platform.
  • Continuously assess system workflows and data-flows, identify inefficiencies, propose and implement best-practice solutions.
  • Develop custom functions/scripts (for example using Deluge or similar scripting within Zoho) as needed for automation or advanced configuration.
  • Monitor system performance, troubleshoot issues, and ensure that the Zoho environment scales and adapts as CXM grows.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or equivalent technical field (or equivalent practical experience).
  • Minimum 3–5 years of hands-on experience administering Zoho applications (especially Zoho CRM) in a business/enterprise environment.
  • Strong proficiency with SQL and database management: querying, manipulating, migrating and ensuring data quality.
  • Solid experience with API integrations, webhooks and third-party system connectivity.
  • Experience in scripting/programming (for example JavaScript, Python or Deluge) is a plus.
  • Excellent analytical, problem-solving, organizational and communication skills.
  • Self-starter mindset: able to work independently, proactively identify issues and drive projects without heavy supervision.
  • Comfortable working in a dynamic, fast-paced environment with evolving priorities.
  • Prior experience supporting sales systems, CRM optimizations or process automation (preferred but not mandatory).
  • Experience working in fintech, trading/financial services or with global teams (preferred but not mandatory).
  • Knowledge of data-visualization tools and experience building dashboards and reporting frameworks (preferred but not mandatory).
  • Familiarity with GDPR, data-privacy and compliance best-practices (particularly useful given CXM’s global operations) (preferred but not mandatory).
Benefits
  • Be the technical owner of a mission-critical system: your work will directly impact sales performance, operational efficiency and growth.
  • Work in an innovative, high-growth fintech/trading firm with global reach.
  • The opportunity to bring automation, structure and data-driven insights to a team that is scaling fast.
  • Flexible, growth-oriented culture that values initiative, learning and high-impact contributions.
  • Competitive compensation and the chance to grow with the business.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Zoho applicationsSQLdatabase managementAPI integrationswebhooksscriptingJavaScriptPythonDelugedata migration
Soft skills
analytical skillsproblem-solvingorganizational skillscommunication skillsself-starter mindsetindependent workproactive identification of issuesproject managementadaptabilityteam support
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information Systems