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Customer Service Associate, Domestic & International Process
CX25WWCustomer Service Associate managing customer interactions via voice, chat, or email. Supporting both domestic and international clientele with AI tools for efficiency.
About the role
Key responsibilities & impact- Handle customer queries via voice/chat/email
- Deliver resolution within defined SLAs
- Maintain accurate records in CRM systems
- Adapt to domestic or international customer requirements
- Use AI tools to enhance efficiency and response quality
Requirements
What you’ll need- Minimum 18 years of age
- Education: 12th Pass (Graduation pursuing or completed in any domain except Law)
- Strong command over English + at least one local language
- Good typing speed and computer proficiency
- Familiarity with AI tools is expected
Benefits
Comp & perks- PF / ESIC benefits applicable as per CTC
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM systemstyping speedcomputer proficiency
Soft Skills
customer servicecommunicationadaptability