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CX25WW

Customer Success Executive – Technical, AI & Data-Enabled CX

CX25WW

Customer Success Executive at CX25WW driving customer engagement and leveraging technical knowledge in AI and data for enhanced customer experience.

Posted 4/23/2026full-timeRemote • 🇮🇳 IndiaJunior💰 ₹428,000 per yearWebsite

Tech Stack

Tools & technologies
PythonSQL

About the role

Key responsibilities & impact
  • Act as the primary point of contact for assigned customers
  • Drive onboarding, adoption, and retention strategies
  • Deliver proactive support, not reactive ticket handling
  • Troubleshoot product issues using SQL queries, logs, and system diagnostics
  • Use Power BI / dashboards to track customer health and usage patterns
  • Leverage and deploy AI tools / AI agents to improve support efficiency
  • Continuously improve support workflows and CX processes

Requirements

What you’ll need
  • Graduate in any discipline (Technical background preferred)
  • Exposure to Python or basic scripting
  • Experience in AI agent deployment / chatbot workflows
  • Knowledge of CRM tools (Zoho, Salesforce, HubSpot)
  • Prior experience in B2B SaaS or tech-enabled services

Benefits

Comp & perks
  • Performance-linked incentives (based on role/interview)
  • PF / ESIC as per Indian labor laws

ATS Keywords

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Hard Skills & Tools
SQLPythonscriptingAI agent deploymentchatbot workflows
Soft Skills
customer supportonboardingadoption strategiesretention strategiestroubleshootingworkflow improvementcustomer experience (CX) processes