Customer Success Executive – Non-Technical

CX25WW

Customer Success Executive responsible for customer account satisfaction and retention. Working with domestic and international clients, ensuring high-quality service delivery and communication.

Posted 4/23/2026full-timeRemote • 🇮🇳 IndiaJunior💰 ₹240,000 per yearWebsite

About the role

Key responsibilities & impact

Own and manage assigned customer accounts (Domestic & International)
Ensure zero long-pending issues with strict SLA adherence
Drive CSAT and NPS outcomes through proactive engagement
Maintain high-quality business communication (written & verbal)
Conduct customer onboarding sessions and drive product adoption
Create and share customer reports and insights with Customer Success Managers
Support renewal readiness through engagement and value delivery
Develop knowledge base / product support content
Handle escalations and cross-functional coordination
Deliver consistently on KPIs and KRAs

Requirements

What you’ll need

Minimum Education: Graduate (Non-Law background mandatory)
Strong command over English + at least 1 Indian regional language
Prior experience in Customer Success / Support / Account Handling preferred (As an internship, for freshers)
Mandatory working knowledge of: ChatGPT, Google LM / similar AI tools
Ability to: Draft professional communication, Create knowledge base content, Assist in structured troubleshooting

Benefits

Comp & perks

Performance-linked incentives (based on role/interview)
PF / ESIC as per Indian labor laws

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer onboardingproduct adoptioncustomer reportsknowledge base contentstructured troubleshooting

Soft Skills

business communicationproactive engagementescalation handlingcross-functional coordinationKPI delivery