Consultant

• Creates and accurately completes complex travel requests (car, hotel, air, rail) for high touch accounts and top tier (Concierge) travelers
• Acts as a trusted advisor by offering informed and insightful recommendations to provide the best traveler experience – entertainment sector requires a high level of creativity and thoughtful offerings.
• Handles special requests common to entertainment/news industry (hotel upgrades, artist riders, junkets, charter flights, car service, excess baggage, production vehicles, etc.)
• Proactively offers best options based on client travel policy and requirements for each interaction
• Responds to requests (phone, email, chat) promptly, completely, and professionally
• Accurately follows and applies client travel policy based on travel type and client expectations
• Demonstrates excellent professional customer service and problem resolution skills. Patience and understanding is key.
• May function as a SME with specific client knowledge and/or serve as the customer point of contact
• May manage first level customer complaints/escalation (pre-travel or on-trip)
• Resolves complex problems/escalations including non-standard and multi destinations, ticket exchanges and complex fares for all traveler types and destinations globally
• Ability to thrive as a positive individual contributor in a high-touch, complex interaction environment
• Proactively assists the team and other team members in resolving problems, learning and research
• Provides new ideas, feedback and out of the box thinking to leadership
• Uses correct grammar during all interaction (email/phone/chat)
• Effectively demonstrates patience, empathy, understanding while controlling the contact
• Must be a “Team Player” and work cohesively with others internally and externally
• Ability to work and adapt in a constantly changing, fast paced environment
• Assignments include both routine and non-routine work
• Reconfirmation of group travel itineraries prior to travel dates
• Proactively contacting suppliers with any special requests such as seat assignments, group seats, special meals, baggage, production equipment and hotel request as per talent contracts
• Waitlist and proactively follow up on waitlisted flights to complete group requests
• Maximize the use of client negotiated airfares, cars and hotels
• Arrange Meet n Greet and car/limo ground transportation
• Set up direct billing for car and hotel reservations as needed
• Work with hotel group desk for reservations over 10 guests
• Contact hotels to request assistance in waiving “no show” charges
• Build close and trusted relationship with travel arranger and production coordinators
• Be knowledgeable on Publicity and Press Junket dates, locations, upcoming events and shows
• Manage sensitive and confidential private data for each Talent traveler
• Assist travel arrangers with billing and T& E reconciliations
• Opportunities will exist for some team members to travel and act as on-site Publicity and Press Junkets Travel Coordinator #LI-DNI

Travel Experience Consultant III

Systems Consultant, Consultant

Consultant – Digital Transformation, berufsbegleitend zum Master Digital Business Innovation and Transformation

Consultant – Energy Transformation

Business Consultant – Health

Portfolio Support Consultant